AppVerix Delivery Scheduler: Privacy Policy

Last updated: 15 October 2026

AppVerix Delivery Scheduler (“the app”) is a Shopify app published by AppVerix (“we”, “us”). This policy explains what the app collects when a merchant installs it, why, where it is kept and how to have it deleted.

The app does not read or store personal data of a store’s customers: no names, emails, addresses or order contents. Options, bookings and settings are merchant records. For any customer data that stays in Shopify, the merchant is the controller and we are the processor.

1. What we collect and why

From the merchant’s store, through Shopify’s API:

  • Shop domain and time zone: to identify the store, open the app in Shopify Admin and read dates in the store’s time. Stored.
  • An access token from Shopify: so the app can stay installed and set up its checkout rule and order-tracking pixel. Stored in the login session until you uninstall.
  • Your delivery and pickup options: name, type, an optional pickup address and note you type, days, time slots, capacity, notice, cutoff times and blackout dates. Stored.
  • Shop settings: the admin language, whether a date is required, an optional product tag, the hold time, preparation rules and which setup steps you ticked. Stored.
  • Bookings: a booking reference, the option, the date and time slot, its state (held or confirmed), timestamps and, once the order is placed, Shopify’s numeric order id. No customer name, email, address or phone. Stored.
  • Billing state from Shopify (plan, trial or none). Stored as a cache; Shopify is the source of truth.
  • The store’s contact email, read from Shopify when you choose or cancel a plan, only to send you a welcome and a cancellation email. Not stored.
  • Compliance log: the topic and a short summary Shopify sent on a privacy webhook. No names or emails.

2. What we do not collect

The app does not ask for access to orders or customers and receives no order webhooks. It does not store customer names, emails, addresses, payment details or order contents.

On the storefront, the picker sends the option, the chosen date and time slot, and (only when you use preparation rules) the product tags in the cart to our server through Shopify’s app proxy. The order-tracking pixel sends the booking reference, the order id and the shop domain after checkout. No cookies, analytics or advertising are used. A visitor’s IP address is used for a moment to limit abuse and is not stored or logged.

3. Who processes data for us

Where data leaves the EEA/UK, we rely on the provider’s Standard Contractual Clauses or other approved transfer mechanisms.

  • Cloudflare (cloudflare.com): hosting for the app and its D1 database. Sees everything in section 1. Globally distributed.
  • Resend (resend.com): sends the welcome and cancellation emails. Sees the address and the email text.
  • Shopify: the platform the app runs on, which also handles billing. See Shopify’s privacy policy.

4. How long we keep it

  • Options, settings and bookings: while the app is installed. Held places that were never confirmed are removed within about two days after they expire. Confirmed bookings are removed 90 days after their delivery date.
  • When you uninstall: we delete the login session right away. Shopify sends a shop/redact request about 48 hours later and we then delete the store’s options, bookings, settings and compliance records.
  • A customer deletion request (customers/redact): we hold no customer personal data to delete; we log that it arrived.
  • Server logs: up to 7 days, without personal data.

5. Your rights and data requests

The app supports Shopify’s three privacy webhooks: customers/data_request (we reply that we hold no personal data of that customer), customers/redact (nothing to delete; logged) and shop/redact (we delete all data of the store).

Merchants can also write to support@appverix.com for a copy of their data or to have it deleted, or export their schedule from the app at any time. We answer within 30 days. A store’s customers should contact the store first. If you are in the EEA/UK you may complain to your local data protection authority. In Brazil the LGPD applies; contact us at the same address.

6. Security

  • All traffic uses HTTPS (TLS).
  • The database runs on Cloudflare D1, which encrypts data at rest.
  • Webhooks from Shopify and requests through the app proxy are verified by their HMAC signature; unsigned requests are rejected.
  • The app checks a Shopify session token on every admin request and uses no third-party cookies.
  • Access to production infrastructure is restricted and protected by two-factor authentication.
  • If a breach affects your data we tell you without undue delay, and within 72 hours where the law requires it.

7. Data processing agreement and security

For the personal data of a store’s customers, the merchant is the controller and we are the processor. The AppVerix Data Processing Addendum sets out our commitments (purposes, subprocessors, security, deletion, breach notification), and our security and incident response policy describes how we protect and handle data.

8. Changes and contact

If we change this policy in a way that matters, we update the date at the top and tell merchants in the app or by email. Contact: support@appverix.com